Refund Policy

FERG – Every Round of Golf

We stand behind the quality of every FERG product. If something isn’t right, we’re here to put it right.

14-Day Returns

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a refund, items must be:

• Unworn and unused
• In original condition
• With all original tags attached
• Returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return?

To request a return, please email:

Include the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

If your return is approved, we will provide instructions on how and where to send your item.

Please Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please allow additional time for your bank or payment provider to process the transaction.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or colour, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

We cannot accept returns on:

• Items that have been worn or washed
• Items returned after 14 days
• Gift cards

Need Help?

We believe in building products that last.

If you have any questions, please contact us and we’ll be happy to help.

FERG
Built for Every Round.